|  phone ico 0800 77 88 99

COVID-19: Notice to customers re essential service

Jacks Machinery Whakatane is an essential business, registered with MBIE under alert level 4 for Covid-19, and as part of the supply chain providing critical services to primary producers.

We therefore remain open to support your key farming activities, yet at a reduced capacity.


From Thursday 26th March 2020 until further notice our Whakatane premises will be open for critical parts supply, machinery supply or hire, and workshop or field repairs. Opening hours will be 8.00am to 3.00pm Monday to Friday only. For any emergency outside these hours please phone 0800 77 88 99.


We have also introduced the following measures to protect everybody involved:

• People who are required on-site will be following strict hygiene and separation measures. We will have minimal staff on-site. All people on site will need to adhere to strict measures so there can be no cross-contamination.

• Anyone in our branch who can work from home will now do so. All staff will be available by phone or email. We are able to visit your operation for critical equipment sales and service work but will only do so with a prior appointment, and with appropriate separation and hygiene measures taken.

• Customers or suppliers are requested to phone ahead if they wish to visit us on-site for critical business. That should, of course, exclude vulnerable people, recent arrivals from overseas, or anyone possibly exposed to an infected person.

• Please provide clear instructions if requesting a technician so we can plan how to minimize contact, our workshop is off-limits to all visitors, and field visits will be planned to prevent contact and maintain hygiene.

Our key objective is to provide the best possible protection for everybody whilst providing any critical support needed by Farmers and Horticulturists of New Zealand.

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